As the ZF Group 's strategic after-sales business unit, ZF Sales Services Division provides a unified after-sales spare parts sales and service for customers of the Group's business units all over the world. It has a global service network and a full range of ZF after-sales services. Spare parts and complete solutions not only have the ability to serve vehicle manufacturers, but also provide powerful spare parts sales and maintenance support services for the independent aftermarket.
ZF Sales Services (China) Co., Ltd. provides ZF core products such as transmissions, axles, and chassis products, as well as developing and managing Saxophone, Rumford, and ZF steering systems for Chinese aftermarket customers. The after-sales service in China provides a variety of reliable, efficient, and safe products for the Chinese automotive aftermarket.
It is worth mentioning that since January 1, 2014, ZF Sales Services will fully expand the global aftermarket business of ZF steering systems, including markets, sales, products, old parts management and corresponding products. The logistics service will provide the market with steering gears, steering pumps and steering column products. The product line will be able to cover domestic mainstream European and American models. As a joint venture between ZF and Bosch at a peer-to-peer ratio, ZFL Enksysteme GmbH will focus on improving its core competitiveness in production and remanufacturing.
Product R&D is the core focus of ZF Sales Services. Its engineering center in Shanghai will develop high-tech products exclusively for the Chinese market and deliver them to ZF production bases in China to ensure that the products fully comply with the same quality standards as the original loading products. ZF Sales Services Division has always promised to provide a complete range of automotive components for the Chinese aftermarket.
“China is one of the markets that ZF has always attached importance to. We are full of confidence in the future development of the Chinese market and we are convinced that ZF Sales Services can achieve significant growth in the automotive aftermarket in China.†ZF Sales Services ( Dr. Shih-Jen Yeh, Managing Director of China (China) Co., Ltd., stated at the show.
As of the end of 2012, ZF sales and service division had global sales of 1.375 billion euros (about 11.177 billion yuan), an increase of 13% over 2011. Among them, China's sales amounted to 31 million euros (approximately 252 million yuan).
As China's auto aftermarket environment matures, ZF Sales Services Division is also constantly integrating resources, consolidating its core product lines, optimizing branding, and continuing to provide integrated, core, and efficient services to local customers.
“We will also combine China's resources, capabilities and talents with Asia Pacific's successful experience and resource advantages to provide more comprehensive and high-quality services to local Chinese customers.†Marc, Regional Sales Manager, ZF Asia Pacific (Singapore) Co., Ltd. Added by Mr. Markus Wittig.
Together with the Group's entry into the Chinese market, ZF Sales Services has been developing in China for more than 30 years. ZF Sales & Service (China) Co., Ltd. established in Shanghai as the center, supplemented by four branches in Beijing, Chongqing, Shenzhen, and Urumqi, constitutes its core sales service network in China. ZF Sales & Service Division has 55 authorized dealers and 37 authorized service stations in China. The outlets are located in five regions in East China, North China, South China, Northwest and Southwest, and are respectively responsible for the companies in each region. Branches are business fulcrums, dealers, or service stations, and fully cover China's sales and service network, providing complete vehicle sales, product maintenance, and technical consulting services for complete vehicle manufacturers, independent aftermarkets, and end users. Quality after-sales service.
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